Refund & Cancellation Policy

BookMyसंध्या offers annual memberships for different user categories, including Devotees, Singers, and Religious Organizations (Mandals). Membership fees help us maintain the Platform, verify organizations, moderate content, improve services, and support ongoing development.

Users may cancel their membership renewal at any time through the Platform or by contacting our support team. Cancellation stops future renewals; your existing membership benefits remain active until the end of the current membership period.

Membership fees are generally non-refundable once a membership has been successfully activated. Refunds may be considered only in exceptional circumstances, including a duplicate payment due to a technical error, payment deducted but membership not activated, an incorrect transaction caused by a verified system issue, or where a refund is required under applicable law. Approved refunds are processed to the original payment method where possible.

• A booking that is still awaiting payment is automatically released if payment is not completed within the seat-hold window shown at checkout — no charge is made. • A confirmed (paid) booking can be cancelled by the passenger or by the trip organizer, subject to the specific trip's cancellation terms shown at booking. • When a paid booking is cancelled, BookMyसंध्या automatically initiates a refund to your original payment method through our payment gateway, and the corresponding amount is reversed from the Mandal's wallet. Refund processing time depends on your bank or payment provider, typically 5–10 business days. • If a Mandal cancels an entire trip, every confirmed booking on that trip is cancelled and refunded in the same way. • BookMyसंध्या deducts its platform fee only from revenue on completed, non-cancelled bookings; no platform fee is retained on a cancelled/refunded booking.

BookMyसंध्या does not organize or manage events listed on the Platform (other than Bus Seva trips, covered above). If an organizer cancels, postpones, or modifies an event, users should contact the event organizer directly. BookMyसंध्या is not responsible for travel costs, accommodation expenses, or other losses resulting from changes made by organizers.

If you experience a duplicate transaction, a failed payment, or a membership/booking activation issue, please contact our support team within 7 days of the transaction with your Transaction ID, registered email or mobile number, date of payment, payment amount, and a brief description of the issue.

Amounts credited to a Mandal's Bus Seva wallet are transferred to the Mandal's registered bank account by BookMyसंध्या's admin team. Payout timing depends on the transfer method in use and is not guaranteed to be instant. A payout already sent cannot be reversed by BookMyसंध्या; the Mandal is responsible for keeping its bank details accurate and up to date.

Payments are securely processed through our payment gateway partner. Refund processing times may vary depending on the payment provider and your financial institution.

BookMyसंध्या reserves the right to update this Refund & Cancellation Policy at any time. The latest version will always be available on the Platform.

For questions regarding refunds, cancellations, or payment issues, please contact: BookMyसंध्या 📧 support@bookmysandhya.com 🌐 www.bookmysandhya.com