Privacy Policy

Account Information • Full Name, Mobile Number, Email Address • Profile Photo (optional) • Date of Birth, Gender (optional) • City and State Mandal (Organization) Information • Organization Name, Registration Number, Registration Documents • Contact Person, Address • PAN / GST (if applicable) • Bank account holder name, account number, and IFSC — collected only if the Mandal enables Bus Seva payouts, used solely to transfer wallet earnings Singer Information • Stage name, bio, portfolio links, photos and performance videos • Verification documents where a Singer applies for a Verified badge (for example, a government-issued ID, address proof, or work samples) Bus Seva Travel Information When booking or offering a bus trip, we collect, for each passenger: full name, age, gender, the **last 4 digits only** of the passenger's Aadhaar number (never the full number), an emergency contact name and mobile number, and any medical notes the booking passenger chooses to add for the journey (for example, a known allergy). Medical notes are optional and are visible only to the trip organizer and platform staff who need them to assist during travel. Event Information • Event title, description, date & time, venue, GPS location, photos, videos, organizer details Messages • Content of messages you send through in-app chat, retained to provide the conversation history to participants Payment Information We do not store your full card, UPI, or net-banking details. Payments are processed by our payment gateway partner (see Third-Party Services below). AI Studio Inputs Text and, where relevant, images you submit to AI Studio (for example, event details or a description you ask us to turn into a poster) are sent to our AI service provider to generate the requested content. See Third-Party Services below. Device & Usage Information • Device type, operating system, IP address, app version, language preference, crash logs, and usage analytics

Your information helps us to: • Create and secure your account • Verify Mandals and Singers • Process Bus Seva bookings, seat allocation, and passenger safety communication • Process payments, wallet credits, and Mandal payouts • Generate AI-assisted content you request • Screen user-submitted content for sexual, abusive, or violent material before it is published • Show nearby religious events and personalize your experience • Send notifications and reminders • Improve app performance, prevent fraud, and provide customer support

With your permission, we use your location to: • Show nearby events and Bus Seva stops • Calculate distances and provide navigation • Show live trip location to a passenger during an active Bus Seva journey they are booked on You may disable location access anytime from your device settings; some features (like distance-based search) will then be limited.

We may send notifications regarding upcoming events, event and trip reminders, new events near you, Bus Seva booking and trip status updates, chat messages, and Platform updates. You may disable notifications anytime from your device or in-app settings.

We do not sell your personal information. We share information only where necessary, with: • Payment gateway providers, to process membership and ticket payments and, for Mandals, wallet payouts • Our cloud hosting and database providers • Firebase (Google), for authentication and app infrastructure • Our AI service provider (OpenAI), for AI Studio content generation and automated content moderation — only the text/images you submit or that are being screened are sent, not your full account profile • SMS, WhatsApp, and email delivery providers, to send OTPs, receipts, and notifications • Other users, to the extent your profile, event, or Bus Seva trip participation is intended to be visible to them (for example, a Mandal organizer sees the passenger list for their own trip) • Government authorities, where legally required Some of these providers may process data on servers located outside India. We require our providers to protect your data to a standard consistent with this Policy and applicable law.

We implement industry-standard security measures — including encryption in transit, access controls, and Aadhaar-minimization (we only ever collect the last 4 digits, never the full number) — to protect your information. However, no online platform can guarantee absolute security.

We retain your information only as long as necessary for account management, providing the service you've requested, legal and tax compliance, fraud prevention, and dispute resolution. Bus Seva passenger and payment records are retained for as long as required under applicable financial and travel-record regulations, even if you later delete your account.

Consistent with the DPDP Act and other applicable law, you may: • Access and review your information • Correct or update your profile • Withdraw consent for optional features (such as location or notifications) at any time • Request deletion of your account and associated personal data, subject to records we are legally required to retain • Raise a grievance with our Grievance Officer (see Contact Us below), who will respond within the timeline required by law

BookMyसंध्या is not intended for children under 18 without the involvement of a parent or legal guardian, and we do not knowingly collect personal data from children in violation of applicable law.

Our Platform relies on: • Firebase (Google) — authentication, push notifications, and app infrastructure • Razorpay — payment processing • OpenAI — AI Studio content generation and automated content moderation • Google Maps / Places — location search and navigation • Twilio — SMS and WhatsApp OTP delivery • Email delivery providers (such as SendGrid or Resend) — transactional email • Google Analytics — usage analytics These services have their own privacy policies governing how they handle data on their systems.

We may update this Privacy Policy periodically as our features change. We will highlight material changes in-app. Continued use of the Platform after an update constitutes acceptance of the updated policy.

For privacy questions, data access or deletion requests, or grievances: BookMyसंध्या 📧 support@bookmysandhya.com We aim to acknowledge grievances promptly and resolve them within the timeline required under applicable Indian law.